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Based on 629 reviews
Read what our customers think about us.
Ronald Rhodes
16:08 13 Jul 21
Alvin was our technician. Very personable and knowledgeable. He explained what he was doing step by step and…provided an overview before he got started. He also took photos to visually simplify his explanations for us “non-professionals” and to provide recommendations. Alvin was also very respectful of my home and property. Cleaned any debris generated from his visit. Never tracked back and forth through the house to gather tools and other items. Instead he walked around from the outside. I would invite them back. Also, I’ve talked to several of their customer service representatives and found them all to be quite friendly and customer focused. So far, so good.
Debra Winston
19:21 24 Jun 21
The install went great! The technicians are knowledgeable and efficient. They are polite and manner-able. No complaints when I insisted on them wearing a mask, and they wore shoe coverings! The work areas were cleaned after the job was done! Great job!
Michael Craft
00:15 24 Jun 21
Removed 21 year old furnace and Outside AC unit. installed all new. Very clean and very well done on installing 3 ton outside AC unit . even put it on a stable and level foundation which original was just setting on uneven ground. Furnace after inspecting it… was very professional looking and extremely clean when done. Job was done as if it were for their own family. Nice to see professionalism still can be found.
Kadidia Petridis
15:08 14 Jun 21
The two technicians who installed my Furnace and AC were friendly, professional and took the time to explain what they were doing. They also were thoughtful about leaving the work area clean. I would definitely recommend them for other jobs and the price was reasonable compared to other companies.
Taha Wlson
13:34 19 Apr 21
The phone call was good since I had used them in the past I was still in their system. The scheduler was friendly and able to get me a same day appointment. The scheduler was very upfront about the price the method of payments that they accept and what all the price consisted of there were no hidden fees.Moe the inspector was exceptional so 5 stars for him. He arrives with his mask on and wore gloves throughout the process. He inspected, cleaned and educated me on my furnace. Of course he tossed his sales pitch, the need for a me to buy a new furnace. Then he gave me a $500 off coupon in case I ever want to purchase a furnace in the future. He even made appointment right then and there to send a sales guy out same day to give me an estimate on receiving a new furnace. I was able to pay using my card Mo was able to put my information in Via an app on his phone and I received a very detailed receipt.The sales guy get one star no the sales guy get no stars. He showed up no mask on I didn’t even get his name he just immediately. He immediately started telling me that it will cost more to remove my old furnace then their whole system would cost all together overall the meeting ended as quick as it started the best part of the experience was Moe talking with Moe.
Taha Wlson
15:44 18 Apr 21
The phone call was good since I had used them in the past I was still in their system. The scheduler was friendly and able to get me a same day appointment. The scheduler was very upfront about the price the method of payments that they accept and what all the price consisted of there were no hidden fees.Moe the inspector was exceptional so 5 stars for him. He arrives with his mask on and wore gloves throughout the process. He inspected, cleaned and educated me on my furnace. Of course he tossed his sales pitch, the need for a me to buy a new furnace. Then he gave me a $500 off coupon in case I ever want to purchase a furnace in the future. He even made appointment right then and there to send a sales guy out same day to give me an estimate on receiving a new furnace. I was able to pay using my card Mo was able to put my information in Via an app on his phone and I received a very detailed receipt.The sales guy get one star no the sales guy get no stars. He showed up no mask on I didn’t even get his name he just immediately. He immediately started telling me that it will cost more to remove my old furnace then their whole system would cost all together overall the meeting and it as quick as it started the best part of the experience was Moe talking with Moe.
Joseph Maielli
20:17 08 Apr 21
I have been using King heating and cooling since the 1980’s. Always very professional and reliable. I had a young service person named Anthony check my furnace for a strange sound it was making. After an exam, he stated that I may need a new blower motor in the near future. Well, I called the office and ordered the motor to be installed but stated that I would like to have the installer to check it again to be certain that it was really a problem. About two hours later another serviceman named Tony was at my home checking it out. I just want to say this is real service! Thanks to two excellent servicemen , Anthony and Tony. Both truly professional and courteous!
Keith Barnard
18:26 23 Mar 21
Knowledgeable, experienced crew. While working in the home members of the crew were mindful and respectful of our property. We were approached about any issues that would come up and informed by the crew what our options would be. Letting us make decisions instead of just completeing the task to their specifications. The crew also kept in constant contact with us about the progress and changes made during the installation. The installation was completed in a timely manner (2 days). I would recommend this company and their knowledgeable and experience crew to others in the future.
Chrystal Laakson
21:34 11 Feb 21
At 4pm on Wednesday I realized my hot water heater was shot. I called King based on their reviews. Sophie answered and appropriately determined my needs and assured me a tech would be on site the following morning between 8 & 10. Jim arrived and evaluated the situation and provided a reasonable estimate. The earliest they could install was the following morning unless they had a cancellation. Jim called about 30 minutes later to let me know due to a cancellation they would be able to accommodate same day installation and the servicemen would arrive by 1. Abel and another tech arrived and worked quickly and efficiently. They were done by 3:30. My husband said he liked the quality of the pipe work they completed. Everyone I spoke to was polite, and everyone who arrived to my home was professional and wore appropriate PPE. Recommended.
Ken Buck
22:39 26 Jan 21
Jim came out and gave an estimate and within 2 days Jordan came out and replaced both our water heaters by himself. The job was long due to unique original installation, but Jordan was professional, courteous, and meticulous with his work. Great Job! Hot water works great and knowing King stands behind there work is worth the price.
Jeffrey A. Powell
22:24 20 Jan 21
We had our sewer backing up due to our house settling. They looked, they came, and they were gone. Made it look easy! Now I can take a bath without smelling a sewer. Nice guys. You pay for what you get. If you want quality work done, they have to eat too. But worth every Penney! Yes, I would call them again!
Jeffrey A. Powell
20:23 14 Jan 21
We had our sewer backing up due to our house settling. They looked, they came, and they were gone. Made it look easy! Now I can take a bath without smelling a sewer. Nice guys. You pay for what you get. If you want quality work done, they have to eat too. But worth every Penney! Yes, I would call them again!
Michael Ferchau
16:50 12 Jan 21
Called before business hours and they said they would have someone out in two hours…it was an hour and a half. Mo was awesome. He did a previous repair and so I knew it was going to be awesome. He did the diagnostic, repair, and clean-up in less than an hour. He was professional, knowledgeable, informative, and thorough. When I signed up for the King Royal Treatment plan, I had doubts, but no more. I love these guys.
Lynniece Carter-Sims
00:20 06 Jan 21
John was the repair tech who came to fix our Boiler. At minimum, he was professional, efficient and informative. It seemed that he genuinely cared about me and my family’s well being. He not only fixed the issue but provided a few educational points after doing so. The return call and scheduling of getting a tech to my home all happened almost immediately. All around proficient service! I recommend John and King service to get the job done!
Erin Lyn
01:33 29 Dec 20
Service was a life saver on Christmas morning! They did not price gouge for a holiday, huge bonus! The technician was so nice and thoroughly walked through the issue and the repair. Highly recommended! Signed up for the yearly maintenance plan thanks to the all around honest and pain free experience.
francis fenderson
19:45 12 Dec 20
I just want to thank King Heating and the team on their professional attitude. Especially Joe White who came on a call for us he was very knowledgeable, very concerned about us as customers and most importantly met all safety standards for these times. He fixed the problem in no time and gave us his company card for future service. Thank you Joe White and King heating! Mr. Fenderson
Malik J
00:38 09 Dec 20
Quality work, on time . Flexible. So far pretty good. I haven’t had any complexities but reliability punctuality and diagnostic capabilities are qualities that want in a company. Mr. Edwards satisfied
Eaglesvision _333
21:08 05 Dec 20
Jason and Mike were very knowledgeable in the work performed. COVID-19 protocol observed. Great communication. They explained step by step what they were doing and answered all questions. We will definitely use this company again and refer them.
Fernando Gutierrez
08:09 17 Nov 20
I would like to let everyone know that the responds and service I received on the weekend was excellent!! Our heating went out Saturday night , Sunday a gentleman came by and did a detailed diagnose, he informed me of what needed to be done and needed to order a part. He made sure our heating was working till Monday . This Monday we had an other gentleman come by and install the new part and our furnace is working again . I highly recommend King’s heat and cool for any service needed
Nicole Meeks
05:01 11 Nov 20
I had King service my furnace . Technician diagnosis was good. Found the intermittent problem my blower would not stay on. Mo was his name. I plan to try King on Boilers. Seems like a reasonable company to do business with. Mr. Edward is satisfied
Thomas A. Brinkley
18:22 02 Nov 20
They came for my annual furnace check & maintenance. Performed a thorough check & maintenance & gave the furnace a clean bill of health. The tech arrived within the specified time frame and was professional in his manners and job performance.
Larry Zvibas
20:44 28 Oct 20
Dennis is the best tech around. He has been servicing us for two years and is smart and polite. I have helped you sell 3 furnaces and everyone is very happy. Thanks.
J B
19:24 21 Oct 20
Used King for recent hot water tank replacement. Price of quote was in the range of several others. Deciding factor with King was the interaction with technician Jason. Jason was communicative, polite, and professional. He was very accommodating and thorough. Jason went above and beyond with regard to expectations.
Janet Potts
16:50 08 Oct 20
Professional. Gave thorough explanation on how things work and what should be done and when. Told price upfront on extra services. Explained how they worked and what would happen if they don’t. Asked if I had any further questions when leaving. Pleasurable experience.
Stacy H
15:39 07 Oct 20
The price is always fair and my repair tech (Steve) has always been courteous, professional, and punctual. They keep my heating and air running smoothly!
Tom Williamson
19:11 01 Oct 20
Dennis is very personable and very mindful of covid requirements. We appreciate his personality and his consideration, He arrives on time and takes care of his business very efficiently.
John Stukel sr.
13:44 09 Sep 20
The scheduling and service is excellent. The techs are always very polite and courteous. I always recommend them to my friends, family, and neighbors
Shirley Mobley-Webb
12:03 25 Aug 20
Awesome customer service. The technician was very patient and knowledgeable and was able to answer my questions.
Brian Harrington
18:40 03 Aug 20
Our family just moved to Chicago from Cleveland. We bought a recently-restored home — we’re the second owners since the studs-out gut. Last week it was really hot here, day and night. The AC wasn’t even catching up at night. I figured it was because the air conditioner wasn’t sized right for the property. Since it was a flip, I figured that the investor cut some corners.I met King through Costco’s referral program. They sent out their salesperson to look at getting us a bigger unit. When he got here, he immediately said that we didn’t need a new unit. Rather, we needed to have our current system serviced. He recommended that I contact the office to schedule a service.I called back and they said that they would try to get out quickly. Within an hour I received a call from a technician. He arrived about 45 minutes later. He saw the unit and immediately diagnosed the problem — the outside unit was caked in dirt, but that was obscured by the baffling and shrouding. He cleaned and serviced the unit. It’s working great now.I was prepared to drop several thousand dollars. I ended up spending about $200. I would recommend them to anyone.
Marcie
01:40 30 Jul 20
Technicians are very friendly and professional. No issues and no stress from the time they arrive to when they are done. Great company and so far great service! Thank you!
Lydia Assensi
01:06 29 Jul 20
We just moved in and our air went out. Called King Heating and plumbing. They came right away and determined my 16 year old unit was gone. Next day we had a new air conditioner put in with a free new furnace. The 5 year financing 0% interest was awesome for us since money was tight. All there technicians were very friendly and professional. I highly recommend King Heating and Plumbing. Great company. Thank you!!!!!
Gregory Repasky
01:02 25 Jul 20
Review of my purchase and installation of an HVAC system from King Heating-Cooling-PlumbingAs of this survey, I have made a cursory examination of the quality workmanship promised by “King HVAC”. I am very satisfied with this installation. The pipes are straight, the opening to the outside for the exhaust is sealed up properly and a wrinkle in the installation was quickly and effectively resolved. I was kept abreast of any pertinent information throughout the job. The installers were polite and professional and well educated in their area of expertise. The salesman was far and above intellectually proficient with his knowledge of HVAC systems compared to others I have talked with. They were able to schedule the installation at my convenience. I received an additional upgrade of an “Air scrubber Plus” with no cost to me. The installers also detected a drainage system flaw with my old unit and remedied the situation with no cost to me. In addition to all the positive results, the installation crew completed the job one hour and 45 minutes earlier than promised. I will also enjoy the security of having a warranty which includes labor costs. King Heating, Cooling and Plumbing were the installers. Thanks to Todd, James, and Tyler (the installers) as well as Bill B. the Salesman.former maintenance inspector
Ned Villanueva
18:07 15 Jul 20
Tim was very professional and explained the installation of my ACs in great detail. The quality of the installation was excellent.
bloxburgxtwinz
19:05 07 Jul 20
Called King when my AC unit went down. Their Tech John came out replaced the faulty part and wire fast. Very professional fixed only the problem with an honest diagnosis. I am glad I called KingThank youRichard
Cliff Warren
18:19 03 Jul 20
Tim and Shawn were awesome. Just did my furnace and air conditioning. They were here on time and did a great job. Cliff
Mary Howard
19:53 26 Jun 20
D, Shawn and his team did a fantastic job on our heating and cooking unit. They were timely, professional and well knowledgeable about their job. We appreciate their patience and mannerisms for a job well done.
Gerald Pinzino
20:15 27 May 20
I wanted to put in a good word about Richmond on the King Website, but he does not show up their list of Service Technicians. What with Covid and our advanced age, we were concerned about letting outsiders in our home to service our A/C. We let the King agent know our concern and were very pleased with the professionalism and efficiency Richmond demonstrated. He was on time got the job done without coming into our living area. First rate job, well done!P.S. The Oak Forest address listed in Google reviews is wrong. They are now in Frankfort.
Stan Partyka
13:25 26 May 20
Had my A/C unit tuned up by Jeff V. and I was very pleased. Jeff was prompt, professional and very thorough. Took time to check and clean everything to ensure there would be no issues going into the heat of the summer.
Kathleen Studnicka
20:07 25 May 20
Jeremy was our tech who responded to our service call. Very courteous and professional. Extremely knowledgeable and accurate on his diagnosis. This company should be proud to have such an outstanding employee representing them. Any issues down the road King will be my first phone call. Thank you Jeremy !!
Hanaa Elatat
20:37 20 May 20
When looking for service, the commercial made me feel very comfortable and safe about my experience. Thank you John for taking the time and precautions to insure the safety of customers and employees. Much appreciated!
James Marcano
14:46 20 May 20
I saw their commercial and I thought they were very professional. The spokesperson explained in detail of how they are taking the right precautions to keep everyone safe. I will definitely give them a call to have them look at my Heating and A/C.
karen felton
01:14 09 May 20
Today I had a new furnace, hot water heater and Air-Conditionerinstalled. This was my first experience with “KING HEATING & COOLING”…I can honestly say that ALL of the installers were very professional, knowledgeable, worked expeditiously AND very thoroughly!!! I would strongly recommend them to ANYONE because they are “TOP-NOTCH” PROS!!!???????
Kevin Kirchman
16:32 03 May 20
I sent in a request late on a Saturday evening, received a call the very next morning. They let me know they could be out that same day, within just a few hours. Jeff was extremely helpful and friendly. The repairs went quick and we got the issue resolved in a under 2 hours. The staff takes additional measures by wearing gloves and masks while inside. Definitely recommend and will use again if further maintenance is required.
Renee Norris
18:32 31 Mar 20
This company was very easy to work with, from Brandon Tidwell, the sales manager, to my installer Mike. Mike was very courteous, smart and efficient. He always showed up when he said he would. I had extensive work done (new boiler, air conditioning units and two new furnaces, as well as a new gas line). I would definitely recommend King Heating, and also have nothing but praise for Rudy, who worked with Mike. When almost all of your systems break down at the same time after 25 years, you need a company you can count on.
Zenovia love
16:23 04 Mar 20
Jeff V. provided excellent customer service. I will definitely recommend him to my family and friends. He made sure my furnace was clean and working properly. He also did a courtesy check on my washer and dryer. Most importantly he was very thorough. If you’re looking for great service call Jeff!!
jim marek
16:16 12 Feb 20
Recently had a new furnace put in thru King heating and cooling. Absolutely impressed with their work! Shawn did the installation, he was on time , polite, and did an excellent job. Would recommend this company and Shawn to anyone.
Barb Kroll
17:17 27 Jan 20
KING HEATING ARE THE BEST,,!!!!! I CALLED THEM ON A SUNDAY NIGHT AT 9PM. AND GOT A CALL BACK IN LESS THAN 5 MINUTES !!!! DENNIS L WAS VERY COURTEOUS AND AT MY HOME IN LESS THAN ONE HOUR. HE RAN TESTS AND VERY INFORMATIVE ON EXPLAINING THE PROBLEM,PROBLEM FIXED. AND I AM VERY HAPPY WITH THE RESULTS. LOOKING FORWARD TO HAVE MY AIR CONDITIONER CLEANED IN THE SPRING. HOPE TO GET DENNIS AGAIN FOR THAT SERVICE. ?
H N
16:29 04 Dec 19
Very pleased with my whole experience with several members of the King Heating team. Starting with the initial inspection of my furnace, then talking to an agent from the company about a furnace replacement and finally the new furnace installation by Shawn. Always felt that I was being given good advice and service.
karen Kramer
00:34 04 Dec 19
Andrew goes beyond the call of duty. He is patient in explaining options to me and is pleasant and efficient. He’s a great guy. He gives you the feeling that he really cares about you and your needs. Karen Kramer
Robert Jones
19:17 27 Nov 19
Talked to Brandon about my furnaces and air conditioners on Wednesday. Had the quote Thursday. Gave the approval Friday and the equipment was installed Monday. Phil, one of the 4 persons to come out for installation was great and concerned about doing a nice job. They laid drop cloths out on all my hallways and cleaned up after they were done. Thanks King!